Good relationships, with customers, technical support staff and ISPs are the cornerstones of a successful email marketing strategy. David Hughes, director online marketing at Tank Group, said that abiding by best practice guidelines when using email marketing was a key part of building a strong relationship with consumers. Claiming that brands should aim for “way above the legal minimum standards”, he said that “gaining a consumer’s permission to email, does not mean you can exploit them, customers need to be wooed.” Lorraine Petit de Mange, European head of CRM, at Opodo discussed the “how much is too much” debate surrounding […]