How are your customer’s lives or business improved by your product or service? The procedures, materials, formats and other features of your product or service are important to you. But those who need your product or service only care about what those features will do for them. Your job is to answer your customers question: What’s in it for me? (WIIFM). Clients want to know that what you provide will meet their needs; what they can count on from you; and what improvement or benefit to their life, job, or business will they get for the money they will spend. What benefit […]