How often when you are on the phone with a receptionist at a real company does she say “That’s ok, I’ll just let it ring”? I bet never! That call from a potential customer is too valuable! However, if she says, “Could you wait a moment while I put that other call on hold?” I understand and it is no big deal. Our focus groups results showed that once you missed the call, your odds of creating a good first impression with the caller are nill. Plus, what is the caller doing? He has gone to the next call to find […]